To evaluate the user experience of IT systems

building up a user experience oriented IT key performance indicator architecture

which is the foundation of transferring the IT management from the infrastructure monitoring and analysis to service monitoring and analysis. Based on the lot of real world's new requirements of the IT service management

the architecture of user experience oriented IT key performance indicator was analyzed and designed

and an application management effectiveness platform or system was implemented

via the platform

could automatically and effectively monitor and analyze the IT systems.