IT Service Management Implementation Strategy of Resource Pool Environment

Chunhua Chen; Jun Li; Huan Liang; Wensheng Yao

doi:10.11959/j.issn.1000-0801.2012.09.0024

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IT Service Management Implementation Strategy of Resource Pool Environment

Operational innovation BBS | 更新时间：2024-06-05

- IT Service Management Implementation Strategy of Resource Pool Environment
- Telecommunications Science Vol. 28, Issue 9, Pages: 142-147(2012)
- 作者机构：
  
  1. 中国电信股份有限公司广东研究院广州510630
  2. 中国电信集团公司北京100033
- 作者简介：
- 基金信息：
- DOI：10.11959/j.issn.1000-0801.2012.09.0024
  CLC：
- Published Online：2012-09，
  
  Published：15 September 2012
- 稿件说明：
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Chunhua Chen, Jun Li, Huan Liang, et al. IT Service Management Implementation Strategy of Resource Pool Environment[J]. Telecommunications science, 2012, 28(9): 142-147.
DOI：

Chunhua Chen, Jun Li, Huan Liang, et al. IT Service Management Implementation Strategy of Resource Pool Environment[J]. Telecommunications science, 2012, 28(9): 142-147. DOI： 10.11959/j.issn.1000-0801.2012.09.0024.

摘要

总结了IT服务管理的实施现状，分析了云计算环境下资源池的建设和运营给IT服务管理体系带来的挑战，并从管理要求、流程设计、岗位职责以及监控和资源部署调度等方面提出了IT 服务管理调整和优化的实施策略。

Abstract

This paper summarizes the IT service management implementation present situation

analyzes the construction and operation of the cloud computing environment resource pool for the IT service management system bringing challenges

and puts forward the implementation strategy for the adjustment and optimization of IT service management from the aspects of the management requirements

pvocess design

system monitoring and resource deployment scheduling.

关键词

Keywords

references

陈春华，梁矣 . 全业务电信运营商的 IT 服务管理实践探讨 . 电信科学， 2011 , 27 ( 3 )

itSMF . ITIL Version 3 . 电信科学 , 2007

Jan van Bon 主编. 章斌译． IT服务管理——基于ITIL 的全球最佳实践 . 北京：清华大学出版社 , 2006

Peter Brooks 著. 丰祖军译． IT 服务管理指标 . 北京：清华大学出版社 , 2008

Theo Thiadens 著. 李东，牛芳等译． IT管理的知识体系 . 北京：清华大学出版社 , 2007

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Related Institution

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