Construction of intelligent evolution network based on outbound call

Hua REN; Di YANG; Shaomin WANG

doi:10.11959/j.issn.1000-0801.2019084

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Construction of intelligent evolution network based on outbound call

Running the ai column | 更新时间：2024-06-05

- Construction of intelligent evolution network based on outbound call
- Telecommunications Science Vol. 35, Issue 4, Pages: 131-138(2019)
- 作者机构：
- 作者简介：
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- DOI：10.11959/j.issn.1000-0801.2019084
  CLC： TP391
- Published Online：2019-04，
  
  Published：20 April 2019
- 稿件说明：
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Hua REN, Di YANG, Shaomin WANG. Construction of intelligent evolution network based on outbound call[J]. Telecommunications science, 2019, 35(4): 131-138.
DOI：

Hua REN, Di YANG, Shaomin WANG. Construction of intelligent evolution network based on outbound call[J]. Telecommunications science, 2019, 35(4): 131-138. DOI： 10.11959/j.issn.1000-0801.2019084.

摘要

随着各种电信业务诉求的明显提升，传统模式下的以电话业务营销、解决及通知为主渠道的外呼行业面临着越来越多的痛点，包括市场、人员、培训、客户情绪、成本、精准数据和人员流动等各个方面。以实现电信业务降本增效、注入智慧、提高能力为主要需求导向，综合考虑现网外呼系统的各种现状，结合人工智能及大数据技术在外呼领域的应用，针对构建智能化、高效率的“智能外呼系统”涉及的网络建设给出了可行性方案探讨。

Abstract

With the obvious improvement of various telecom business demands

the outbound call industry

which is the main channel for marketing

resolution and notification of telephone services under the traditional mode

is facing more and more pain points

including market

personnel

training

customer sentiment

cost

accurate data and people flow in all aspects.In order to realize the cost reduction and efficiency increase

inject wisdom and improve capability of telecom services

the main needs of the existing network outbound call system were combined with the application of artificial intelligence and big data technology in the field of outbound calls

aim to build intelligent and high efficiency.A discussion of the feasibility of the program was given based on the network construction involved in the efficiency of the ＆quot;smart outbound system＆quot;.

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references

张云勇 . 电信运营商大数据发展建议 [J ] . 电信科学 , 2018 , 34 ( 1 ): 103 - 108 .

ZHANG Y Y . Suggestions for telecom operators' big data development [J ] . Telecommunications Science , 2018 , 34 ( 1 ): 103 - 108 .

朱频频 , 张旭东 . 人工智能在智能客服领域的应用 [J ] . 信息技术与标准化 , 2017 ( 11 ).

ZHU P P , ZHANG X D . Application of artificial intelligence in the field of intelligent customer service [J ] . Information Technology ＆ Standardization , 2017 ( 11 ).

李亚梦 , 张国鹏 , 刘浏 , 等 . 智能外呼系统研究及设计 [J ] . 邮电设计技术 , 2018 ( 12 ): 77 - 82 .

LI Y M , ZHANG G P , LIU L , et al . Research and design of intelligent outbound call system [J ] . Designing Techniques of Posts and Telecommunications , 2018 ( 12 ): 77 - 82 .

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