Study and Design for Cloud Call Center Architecture

Zhehong Tang; Qing Li; Shaomin Wang

doi:10.3969/j.issn.1000-0801.2013.06.009

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Study and Design for Cloud Call Center Architecture

Topic: cloud computing and voice services | 更新时间：2024-06-05

- Study and Design for Cloud Call Center Architecture
- Telecommunications Science Vol. 29, Issue 6, Pages: 57-63(2013)
- 作者机构：
- 作者简介：
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- DOI：10.3969/j.issn.1000-0801.2013.06.009
  CLC：
- Published Online：2013-06，
  
  Published：20 June 2013
- 稿件说明：
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Zhehong Tang, Qing Li, Shaomin Wang. Study and Design for Cloud Call Center Architecture[J]. Telecommunications science, 2013, 29(6): 57-63.
DOI：

Zhehong Tang, Qing Li, Shaomin Wang. Study and Design for Cloud Call Center Architecture[J]. Telecommunications science, 2013, 29(6): 57-63. DOI： 10.3969/j.issn.1000-0801.2013.06.009.

摘要

提出了一种云呼叫中心体系架构，研究了呼叫中心平台的云化技术及商业模式，并阐述了云呼叫中心的应用前景和业务发展趋势等，为运营商呼叫中心平台云化及技术发展提供了参考。

Abstract

A cloud call center architecture was presented and the call center platform cloud technology and business model were studied. The cloud call center application prospect and business trends were also described. A reference of call center platform cloud and technology development was provided for the operator.

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references

刘鹏．云计算．北京 : 电子工业出版社， 2011

中国电信集团公司．中国电信云计算技术白皮书， 2010

中国电信集团公司．中国电信云计算技术手册， 2010

中国电信集团公司．中国电信云计算 IaaS 服务相关技术规范， 2010

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