A Dynamic Allocation Method on Virtual Resource in Cloud Call Center

Ying Ling; Wei Xu

doi:10.3969/j.issn.1000-0801.2013.06.011

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A Dynamic Allocation Method on Virtual Resource in Cloud Call Center

Topic: cloud computing and voice services | 更新时间：2024-06-05

- A Dynamic Allocation Method on Virtual Resource in Cloud Call Center
- Telecommunications Science Vol. 29, Issue 6, Pages: 69-71(2013)
- 作者机构：
  
  1. 中国电信股份有限公司上海研究院上海200122
  2. 中国电信股份有限公司上海分公司总工程师室上海200122
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1000-0801.2013.06.011
  CLC：
- Published Online：2013-06，
  
  Published：20 June 2013
- 稿件说明：
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Ying Ling, Wei Xu. A Dynamic Allocation Method on Virtual Resource in Cloud Call Center[J]. Telecommunications science, 2013, 29(6): 69-71.
DOI：

Ying Ling, Wei Xu. A Dynamic Allocation Method on Virtual Resource in Cloud Call Center[J]. Telecommunications science, 2013, 29(6): 69-71. DOI： 10.3969/j.issn.1000-0801.2013.06.011.

摘要

构建在云计算业务平台资源池上的云呼叫中心系统，不仅能够在业务层面上进行负载均衡控制，实现呼叫中心的智能化资源调度和分配，自动均衡处理来话负荷、座席签入负荷，支撑话务、服务资源的统一调度以及业务的统一运营管理；而且由于云呼叫中心业务系统部署在云数据中心资源池上，与其他应用可以共享基础设施，因此还需要实现资源动态伸缩分配。提出了一种云呼叫中心系统中对虚拟化资源进行动态分配的方法，这是一种根据资源池上层应用系统的运行情况决定资源池资源动态分配的方法，该方法包括云呼叫中心系统发起虚拟化资源动态分配请求的触发机制、云呼叫中心系统与资源管理平台之间进行资源动态分配的接口等。

Abstract

Business platform built on cloud computing cloud resource pool call center system

can not only do load balancing control at the operational level

realize intelligent call center scheduling and resource allocation

automatically do the equalization processing of incoming load and the agent check-in load

support word service

unified scheduling of service resources and unified operation and management of business

but also need to achieve dynamic resource allocation stretching because the cloud call center business systems deployed in the cloud data center resources pool can be shared with other applications infrastructure. A cloud call center system for dynamic virtualized resources allocation method was presented

which determines the operation of the system resource pool dynamically allocates resources based on the upper application resource pool. The method contains virtual resource dynamic allocation request trigger mechanism initiated by the cloud call center system

the interfaces of cloud call center system and resource management platform for dynamic allocation of resources and so on.

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