Research and Application of IT Indicator Management Oriented User Experience

Wenfeng Lin; Guowen Huang

doi:10.3969/j.issn.1000-0801.2014.04.022

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Research and Application of IT Indicator Management Oriented User Experience

Operating technology wide-angle | 更新时间：2024-06-05

- Research and Application of IT Indicator Management Oriented User Experience
- Telecommunications Science Vol. 30, Issue 4, Pages: 150-156(2014)
- 作者机构：
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1000-0801.2014.04.022
  CLC：
- Published Online：2014-04，
  
  Published：20 April 2014
- 稿件说明：
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Wenfeng Lin, Guowen Huang. Research and Application of IT Indicator Management Oriented User Experience[J]. Telecommunications science, 2014, 30(4): 150-156.
DOI：

Wenfeng Lin, Guowen Huang. Research and Application of IT Indicator Management Oriented User Experience[J]. Telecommunications science, 2014, 30(4): 150-156. DOI： 10.3969/j.issn.1000-0801.2014.04.022.

摘要

为了评估IT系统的应用效能，构建面向用户体验的IT指标管理体系，是实现IT监控管理从基础设施监控向业务监控的基础和关键。分析了IT业务监控的新需求，设计了面向用户体验的IT指标体系，提出并构建了应用效能监测平台，依靠此平台，能够自动监控和分析其IT系统问题。

Abstract

To evaluate the user experience of IT systems

building up a user experience oriented IT key performance indicator architecture

which is the foundation of transferring the IT management from the infrastructure monitoring and analysis to service monitoring and analysis. Based on the lot of real world's new requirements of the IT service management

the architecture of user experience oriented IT key performance indicator was analyzed and designed

and an application management effectiveness platform or system was implemented

via the platform

could automatically and effectively monitor and analyze the IT systems.

关键词

Keywords

references

中国移动通信集团广东有限公司综合资源系统用户体验指标方案， 2013

中国移动综合网络资源管理系统技术规范系统架构和接口分册V1.0.1 , 2009

中国移动综合网络资源管理系统技术规范资源编码方法V1.0.1 , 2011

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