Research and application practice of knowledge graph technology system for telecom-operators

Dongming ZHAO

doi:10.11959/j.issn.1000-0801.2022145

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Research and application practice of knowledge graph technology system for telecom-operators

Engineering and Application | 更新时间：2024-06-05

- Research and application practice of knowledge graph technology system for telecom-operators
- Telecommunications Science Vol. 38, Issue 8, Pages: 151-162(2022)
- 作者机构：
- 作者简介：
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- DOI：10.11959/j.issn.1000-0801.2022145
  CLC： TP391.1
- Published Online：2022-08，
  
  Published：20 August 2022
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Dongming ZHAO. Research and application practice of knowledge graph technology system for telecom-operators[J]. Telecommunications science, 2022, 38(8): 151-162.
DOI：

Dongming ZHAO. Research and application practice of knowledge graph technology system for telecom-operators[J]. Telecommunications science, 2022, 38(8): 151-162. DOI： 10.11959/j.issn.1000-0801.2022145.

摘要

摘要：知识图谱在电信运营商业务及运维场景的知识搜索、工单处理、智能服务、故障分析等领域发挥着重要作用，以中国移动业务运营场景为依托，体系化地研究了知识图谱技术体系，基于应用场景、服务对象可分为问答检索类知识图谱、工单分析类知识图谱、系统运维类知识图谱和业务运营类知识图谱，并介绍其技术架构、业务架构及构建方法，引出知识图谱演进与发展的规划目标。

Abstract

Knowledge graph plays an important role in knowledge search

work order processing

intelligent service

fault analysis and other fields of China Mobile business and maintenance scenario.The knowledge graph technology system of China Mobile was systematically studied.Based on application scenarios and service objects

it can be divided into question ＆amp; answer retrieval knowledge graph

work-order analysis knowledge graph

system operation and maintenance knowledge graph and business operation knowledge graph.The technical architecture

business architecture and construction methods were introduced

and the planning goal of the evolution and development of knowledge graph was ultimately leaded.

关键词

Keywords

references

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